TrannoBook · Privacy · Terms
Privacy
TrannoBook, run by Tranno Robotics Inc., files the receipts, photos and documents a contractor texts to us into the contractor's own Google Drive and Sheet.
What we keep, and where
On our servers (Canada or the US): your business name, your phone number and your crew's, the connection to your Drive (encrypted), and short-lived technical records (message IDs, open questions about a receipt, for at most 7 days). We keep no copies of your files, amounts, client names or addresses: those stay in your own Google Drive and Sheet.
Who processes it
| Who | What for | Where |
|---|---|---|
| your Drive and Sheet, your Business Profile reviews (if connected), voice notes to text, hosting and logs | Canada and US | |
| Supabase | our database: your business name, phone numbers, plan status and the encrypted Drive connection | US |
| Anthropic | reads receipts, files you ask about and your messages | US |
| TypeSafe | second check before a message goes to a client | US |
| Meta (WhatsApp) | carries the messages | US and other countries |
Our servers and some of these providers may be in the US or other countries outside Canada, where data can be accessed by courts, law enforcement and national security authorities under that country's laws.
How long
Until you text "delete everything". Technical records go sooner (message IDs 7 days, anonymous usage counts 730 days). If a client texted STOP, we keep a scrambled copy of their number so they are never texted again.
Your choices
Text "send me my data" for a copy, or "delete everything" to erase what we keep and disconnect. Your Drive files and Sheet are yours; we never delete them. Disconnecting stops our access from then on; it doesn't undo what was already filed or sent.
Contact
info@gotranno.com. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Version 2026-10-17.